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Where there is a dispute between a student and ANU College about entitlements under this refund policy, attempts will be made to negotiate a settlement before resorting to external dispute resolution mechanisms, including allowing the student to refer the matter to the Principal and General Manager, ANU College, to intervene and direct some form of resolution. A student is entitled to appear on his or her own behalf, and may be accompanied by a person nominated by the student, or may ask the nominated person to represent him or her at any negotiation to resolve a dispute under this refund policy. If a dispute remains unsolved after attempts at negotiation or after 20 business days, whichever is the lesser, ANU College and the student will submit the dispute to a mutually agreed upon external mediator. If a dispute is not settled within a further 10 business days, the matter will be referred to arbitration with an arbitrator nominated by the Chairman of the ACT Chapter of the Institute of Arbitrators and Mediators Australia. Both parties are to meet their respective costs associated with mediation. This refund policy arrangement does not remove the right of the student to take further action under Australia’s consumer protection laws. In addition, a student may commence legal proceedings relating to any dispute arising from this refund policy any time that the student believes it is reasonable to do so to seek urgent relief. |
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