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Any student concerned about a decision by ANU College that affects their studies or the service which the College provides, may be discussed with a teacher or the Program Head. If necessary the matter will be referred to the Director of Studies. In some cases, the Director of Studies will arrange for the student to talk to the Head of ANU Enterprise Pty Ltd. Students are entitled to appear on their own behalf and may be accompanied by a person nominated by the student to assist in resolving the matter. For students who are sponsored, their sponsor will also be involved. If the matter is unresolved after attempts at negotiation or after twenty 20 business days, whichever is the lesser, the College and the student will refer the matter for independent mediation to the: Conflict Resolution Service Level 3, Griffin Centre 20 Genge St., Canberra City Tel: (02) 6162 4050 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it Web: www.crs.org.au The Conflict Resolution Service is sponsored by the ACT Government, providing free mediation services. This process does not remove your right to take further action under Australia’s consumer protection laws. |
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